Refund policy
REFUND & RETURN POLICY
Last updated: August 13, 2026
We want you to feel confident wearing THE MOT1VATOR. If something is not right, please review our policy below.
30-Day Returns
We accept return requests submitted within 30 days of delivery.
To qualify for a return, merchandise must be:
• Unworn, unwashed, and unused
• Free from stains, odors, pet hair, damage, or signs of wear
• Returned with its original tags and packaging, when applicable
• Accompanied by proof of purchase
Items that do not meet these conditions may be denied or receive a reduced refund.
Starting a Return
Before returning an item, contact us at themot1vatorclothing@gmail.com with your order number and reason for the return.
Returns sent without prior approval may not be accepted. After your return is approved, mail the item to:
THE MOT1VATOR
185 W 12th St, Ste D
PMB #185
Ogden, UT 84404
Return Shipping
Customers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect.
If we provide a prepaid return label for a standard return, the exact cost of that label will be deducted from the customer’s refund. Customers may also purchase their own tracked return label after receiving return approval and instructions.
Original shipping charges are nonrefundable unless the return resulted from an error by THE MOT1VATOR.
We strongly recommend using a tracked shipping method. THE MOT1VATOR is not responsible for returns that are lost or damaged during return shipping.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within seven days of delivery.
Include your order number and clear photographs showing the issue. If the claim is approved, THE MOT1VATOR will cover reasonable return-shipping costs and provide a replacement or refund at no additional cost.
Refunds
After we receive and inspect an approved return, we will notify you whether the refund has been accepted.
Approved refunds will be issued to the original payment method, minus any applicable return-label cost. Please allow up to seven business days for us to inspect and process the return. Your bank or payment provider may require additional time to post the refund.
Refunds cannot be issued to a different card, account, or payment method.
Exchanges
The fastest way to receive a different size or item is to return the original item and place a new order. Exchanges are subject to product availability.
Nonreturnable Items
The following items cannot be returned:
• Gift cards
• Personalized or custom-made merchandise
• Items marked “Final Sale” at the time of purchase
• Items that have been worn, washed, altered, or damaged after delivery
Sale items may be returned unless they were specifically marked “Final Sale.”
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or shipped.
If an order has already shipped, it must follow the standard return process. Applicable return-shipping costs will be the customer’s responsibility.
Contact Us
For questions about a return or refund, contact:
THE MOT1VATOR
Email: themot1vatorclothing@gmail.com
Phone: 385-380-0346
Mailing address:
185 W 12th St, Ste D
PMB #185
Ogden, UT 84404