Shipping policy
SHIPPING POLICY
Last updated: August 13, 2026
THE MOT1VATOR is committed to processing and delivering your order as quickly and reliably as possible.
Order Processing
Standard orders are typically processed within 2–5 business days. Custom, personalized, preorder, or made-to-order products may require additional processing time. Any different processing estimate will be shown on the product page.
Business days do not include weekends or holidays. Processing times may be longer during product launches, sales, holidays, or periods of unusually high order volume.
Free Standard Shipping
We offer free standard shipping on eligible orders within the United States.
After processing, standard shipping typically takes 3–8 business days. Delivery dates are estimates and are not guaranteed.
Express Shipping
Customers may purchase an available express shipping method during checkout.
Express shipping only shortens the carrier’s delivery time after an order has been processed. It does not shorten production or processing time unless specifically stated.
Shipping Confirmation and Tracking
Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for tracking information to update.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you need to change your address, contact us immediately. We cannot guarantee address changes after an order has entered processing or shipped.
Orders returned because of an incorrect, incomplete, or undeliverable address may be reshipped at the customer’s expense. Original shipping charges and any carrier return fees may be deducted from an applicable refund.
Delayed Packages
Delivery dates are estimates. THE MOT1VATOR is not responsible for carrier delays caused by weather, service interruptions, holidays, incorrect addresses, or other circumstances outside our reasonable control.
If your tracking has not updated or your package appears significantly delayed, contact us and we will help you review the shipment.
Lost or Stolen Packages
If tracking shows that your package was delivered but you cannot locate it, please:
• Check around the delivery location
• Ask members of your household or neighbors
• Contact the shipping carrier
• Allow one additional business day, as some packages are marked delivered shortly before arrival
If the package is still missing, contact us at themot1vatorclothing@gmail.com. We will help you submit a carrier claim when appropriate, but replacement or reimbursement is not guaranteed for packages confirmed as delivered to the address provided at checkout.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within seven days of delivery. Include your order number and clear photographs of the item and packaging.
Approved claims will be handled according to our Refund & Return Policy.
International Shipping
International shipping may be offered where available and will be displayed at checkout. International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.
International delivery times may vary, and customs delays are outside our control.
Contact Us
For shipping questions, contact:
THE MOT1VATOR
Email: themot1vatorclothing@gmail.com
Phone: 385-380-0346
Mailing address:
185 W 12th St, Ste D
PMB #185
Ogden, UT 84404